Privacy Policy

Introduction

S & J Computer Associates, doing business as WorkSnap Pro ("we," "us," or "our"), respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our invoicing and estimating platform ("Service").

By using WorkSnap Pro, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies, please do not use our Service.

Information We Collect

Information You Provide

• Account Information: Name, email address, phone number, and password when you create an account.
• Business Information: Company name, business address, logo, and tax identification numbers.
• Invoice and Estimate Data: Details of invoices and estimates you create, including line items, amounts, and notes.
• Customer Information: Names, email addresses, phone numbers, and addresses of your customers that you add to the platform.
• Payment Information: When you make payments or set up payment processing, payment details are collected and processed by our third-party payment processor (Stripe). We do not store your full credit card number.

Information Collected Automatically

• Usage Data: Information about how you use our Service, including pages visited, features used, and time spent on the platform.
• Device Information: Browser type, operating system, device type, and IP address.
• Cookies and Tracking: We use cookies and similar technologies to enhance your experience and analyze usage patterns. See our Cookie section below.

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Process transactions and send related information
• Send invoices, estimates, and payment reminders on your behalf
• Communicate with you about updates, security alerts, and support
• Respond to your comments, questions, and customer service requests
• Monitor and analyze trends, usage, and activities to improve user experience
• Detect, prevent, and address technical issues and fraud
• Comply with legal obligations

Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: We share data with third-party vendors who assist us in operating our Service, including:
  • Stripe (payment processing)
  • Supabase (database hosting)
  • Resend (email delivery)
  • Google Analytics (usage analytics)
• Your Customers: When you send invoices or estimates, your business information is shared with your customers.
• Legal Requirements: We may disclose information if required by law, court order, or government request.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred.
• With Your Consent: We may share information for other purposes with your explicit consent.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

Types of cookies we use:

• Essential Cookies: Required for the Service to function properly (e.g., authentication).
• Analytics Cookies: Help us understand how visitors interact with our Service (Google Analytics).
• Preference Cookies: Remember your settings and preferences.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit (TLS/SSL)
• Encryption of data at rest
• Regular security assessments
• Access controls and authentication
• Secure payment processing through Stripe (PCI compliant)

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We may also retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal, tax, or accounting purposes.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal information.
• Portability: Request a copy of your data in a machine-readable format.
• Opt-Out: Opt out of marketing communications at any time.

To exercise any of these rights, please contact us at legal@worksnappro.com.

Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child, we will take steps to delete that information promptly.

Third-Party Links

Our Service may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. For significant changes, we will provide additional notice (such as an email notification).

Your continued use of the Service after any changes indicates your acceptance of the updated Privacy Policy.