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Estimates & Change Orders

Creating Professional Estimates

Building winning estimates

At a Glance

  • Create an estimate from the Estimates menu → New Estimate → fill in customer, line items, and terms → Save or Send
  • Approved estimates can be converted to invoices with one click
  • Configure defaults in Settings > Estimates to save time on every estimate

Creating Professional Estimates

Send winning estimates that help you close more jobs.

Creating a New Estimate

  1. Navigate to Estimates from the main menu
  2. Click New Estimate or the + button
  3. Select or create a customer
  4. Add your line items with descriptions and pricing
  5. Set deposit requirements and validity period
  6. Review and click Save as Draft or Send

Tip: Configure your default settings in Settings > Estimates (estimate prefix, validity period, deposit defaults, tax rate) before creating your first estimate.

Adding Line Items

Break down your pricing clearly:

Field Description Example
Description Work or materials "Labor - Deck installation"
Quantity Units or hours 24
Unit Measurement type Hours, Sq Ft, Each
Rate Price per unit $65.00
Amount Auto-calculated $1,560.00

Best practices for line items:

  • Group items by phase or category
  • List materials separately from labor
  • Mark optional items clearly

Setting Deposit Requirements

To require upfront payment:

  1. Open the estimate's deposit section
  2. Choose a deposit type:
    • Percentage — e.g., 50% due upon acceptance
    • Flat Amount — e.g., $500 deposit required
    • None — no deposit required
  3. The deposit amount displays prominently on the estimate

Setting a Validity Period

Create urgency by setting an expiration:

  1. Choose Expiration Date for a specific date
  2. Or select Valid For and enter number of days (7, 14, 30)
  3. Avoid "No Expiration" — material costs and availability change over time

Adding Terms and Conditions

Include your standard terms:

  • Payment terms
  • Warranty information
  • Scope limitations
  • Change order policy

These appear at the bottom of the estimate document.


Selecting a Customer

Choose who receives the estimate:

  1. Existing Customer — Search and select from your database
  2. New Customer — Create a customer record during estimate creation
  3. Contact details auto-populate from the customer profile

Understanding Estimate Statuses

Track where each estimate stands:

Status What It Means
Draft Saved but not sent — fully editable
Sent Emailed to customer
Viewed Customer opened the portal link
Approved Customer signed and accepted
Declined Customer rejected
Expired Past the validity date

Note: "Viewed" status tracks when customers open the portal link. Forwarded emails or privacy-enabled email clients may not trigger this status.


Converting an Approved Estimate to an Invoice

Once your customer approves:

  1. Open the approved estimate
  2. Click Convert to Invoice
  3. Review the invoice — line items, taxes, and terms carry over automatically
  4. Send the invoice to your customer

The invoice links back to the original estimate. If a deposit was paid, that amount is already reflected.


Duplicating an Existing Estimate

Save time on similar projects:

  1. Open an existing estimate
  2. Click Duplicate
  3. Update customer and project details
  4. Save and send

Best Practices

  1. Respond quickly — Send estimates within 24 hours
  2. Be detailed — Itemize clearly to build trust
  3. Follow up — Don't wait for customers to respond
  4. Set expirations — Create urgency to decide
  5. Include photos — Attach visual references for clarity

Previous: Recurring Invoices Next: Digital Signatures & Approvals

What Happens Next

  1. 1Customer receives an email with a link to view the estimate
  2. 2Status changes to 'Sent' in your dashboard
  3. 3Track engagement — status updates to 'Viewed' when they open it
  4. 4Customer can approve or decline directly from the portal
  5. 5You get notified when they take action — once approved, convert the estimate to an invoice with one click

Common Questions

Can I edit a sent estimate?
Sent estimates have limited editing to maintain records. If major changes are needed, duplicate the estimate and send a revised version.
Customer says they didn't receive the estimate?
Check the customer's email address for typos. Ask them to check spam/junk folders. You can resend from the estimate details page.
How do I track if a customer viewed my estimate?
Status changes to 'Viewed' when they open the portal link. Check the estimate's status in your dashboard.
What happens to deposits when I convert to invoice?
Deposits paid upon approval are automatically reflected on the invoice as a credit.
Can I have multiple estimates for the same customer?
Yes. Each estimate is independent. Use descriptive project names to keep them organized.

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